Niagara-on-the-Lake – This year, during
the Ontario’s Finest Hotels, Inns & Spas
Annual General Meeting, at the Charles
Inn, the Quality Assurance Awards
winners will be announced. Thirty three
inns, hotels and spas compete for these
prestigious awards that are celebrated
annually.
This proprietary and rigorous Quality
Assurance program assesses more than 300
criteria to evaluate the services and
experiences guests have when they visit
the member properties. The ‘secret
shopper’ program is an in-depth analysis
and scoring activity that involves every
aspect of the property including the
reservation process, the signage at the
front door, décor in the dining room,
use of local ingredients in menu items,
Ontario wine selection, staff responses
to special requests and much more.
The awards acknowledge the outstanding
efforts of hosts and staff members at
the properties, anticipating the needs
and exceeding the expectations of every
guest.
Top Marks for Ontario's Finest Inns:
The three inns/hotels
with top marks are:
1.
Harbour
House Hotel in Niagara-on-the-Lake
2.
Shaw
Club Hotel, also in
Niagara-on-the-Lake.
3.
Merrill Inn, in Picton
Top Marks for Ontario's Finest Spas:
The three spas with top marks are:
1. Ste. Anne’s Country Inn & Spa,
Grafton
2. Christie's Mill Inn & Spa in
Port Severn
3.
Shaw Spa
in
Niagara on the Lake
WOW! Awards – Exceptional Guest
Service, Amenities and Special “extras
Perfect Hospitality – Bruce at
Harbour
House, Niagara-on-the-Lake
Best Spa ‘Extras’ –
Rosemount Spa, Kingston
Sue Murray, current president of
Ontario’s Finest Hotels, Inns & Spas and
owner of Harbour House and Shaw Club
Hotel in Niagara-on-the-Lake, reminded
the audience at the organization’s
Annual General Meeting that all members
focus on achieving a special level of
quality so that every guest is certain
to enjoy an outstanding experience when
they visit a member property. Every
member works hard to make sure they
recognize the importance of exceeding
expectations in each aspect of a guests’
experience.”
Ontario’s Finest Hotels, Inns and Spas
is an alliance of independent boutique
hotels, historic inns and nurturing
spas, each with a unique character and a
dedication to providing guests with
exemplary food, wine, spa and
accommodation, culminating in a
memorable experience. The organization
began in 1991 with 10 Inns and now
includes 33 hotels, inns and 20 spas
located throughout Ontario in rural and
urban settings.
For more information, contact Kathy
Nichol, Executive Director, Ontario’s
Finest Hotels, Inns & Spas, kathy@ontariosfinest.ca
or visit the website at
www.ontariosfinest.ca
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